We want you to be happy with your purchase, but if, for some reason, you aren't in love with what you received we understand and we'd like to make it right.
ONLINE RETURN POLICY: (US ONLY)
- Items must be returned within 14 days of receipt.
- Items must be unworn, unwashed/unaltered and must have all original tags attached and approved by Swank Staff.
- “Sale” items are final sale. They CANNOT be returned/exchanged, so please make sure you like them!*
- Underwear and other intimates, bodysuits, jewelry, & hats cannot be returned.
- All shoe returns must be unworn and include the original shoebox in its original condition without shipping labels.
* Please note: international orders are final sale and may not be returned/exchanged at this time.
-Please contact us to inquire about exchanging any items in your order.
HOW TO RETURN AN ITEM:
Returns for Refund:
Any items must be returned within 14 days of receipt. Once item(s) has been received and inspected by Swank Staff and approved, your refund will be processed within 5 days. Please note that you are responsible for return shipping costs and original shipping charges are not refundable.
Returns for Store Credit:
If you'd prefer Store Credit, we appreciate that and will apply the full order amount to your Store Credit, including original shipping costs! Any items must be returned within 14 days of receipt. Once item(s) has been received and inspected by Swank Staff and approved, your store credit will be processed within 2 days. Please note that you are responsible for return shipping costs.Merchandise purchased through our online store can be returned or exchanged at our retail location Monday-Friday between the hours of 10am-6pm.
Merchandise returned not in original condition or received after 14 days will incur a 20% restocking fee regardless of refund or store credit.
Merchandise returned after 21 days of receipt will be refused.
Return all items to:
913 EAST BROADWAY
COLUMBIA, MO 65201
If you have any questions regarding this policy, you may reach us at firstname.lastname@example.org or by calling us at 573-256-4795.
*"Sale" items includes any items on our website within our "Sale" section or otherwise discounted. Items using promo codes of 15% or greater are also considered "sale" items and will also be final sale, and therefore, will not be eligible for return or exchange.
**Some shoes may have slight marks on the soles from being tried on in the store due to our concrete floors, but are absolutely brand new!
All items sold by Swank Boutique, LLC & www.SwankBoutique.com are guaranteed authentic and new and come directly from our brick and mortar store in Columbia, Missouri.